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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hi Julia

 

Would it be possible to deregister device as the app says the device is registered to another user.  This is weird as the device has never been registered

 

26a84b23-a843-3509-ae1c-91467c13fda6

 

Thank you

Moderator

Re: This device is currently registered to another user

@Chamano It should be sorted. Please check it and let us know how it goes.

Viewer

Re: This device is currently registered to another user

will you kindly assist in de-registering this device 80ec9199-d5f7-3f88-88c7-633d79ad94c2

Moderator

Re: This device is currently registered to another user

Glad you're sorted @JSP

JSP
New poster

Re: This device is currently registered to another user

It seems to be working now, thanks Julia.

I received a message from Thoko at 16:24 to say it was sorted.

😊

Moderator

Re: This device is currently registered to another user

Cool stuff @Vincenzo.

 

@JSP, the Device ID still seems to be incorrect. Please send us a screenshot. 

JSP
New poster

Re: This device is currently registered to another user

Hi Julia,

 

here is is the correct device id

X-C8B545D5-B3C4-496A-A71B-3C272CF75DEC

New poster

Re: This device is currently registered to another user

Mine is working perfectly now. Thank you😃

Highlighted
JSP
New poster

Re: This device is currently registered to another user

Correction

 
X-C8B545D5-B3C4-496A-A71B-3C272CF75DEC

Moderator

Re: This device is currently registered to another user

Hi JSP. We aren't able to find the device with the provided Device ID. Please ensure that you copy and paste the ID exactly as it is on the app. We'll assist.