This device is currently registered to another user

[Ettienne]

My device is said to me connected to anoyher account. How can I remove it?22bf4eea-58e0-350f-a66d-271c127fa124

[Julia_DStv1]

Hi Sharonduplessis. I'm on it. 

[Sharonduplessis]

Hi Julia

Would it be possible to deregister device as the app says the device is registered to another user.  This is weird as the device has never been registered

26a84b23-a843-3509-ae1c-91467c13fda6

Thank you

[Thoko_DStv1]

@Chamano It should be sorted. Please check it and let us know how it goes.

[Chamano]

will you kindly assist in de-registering this device 80ec9199-d5f7-3f88-88c7-633d79ad94c2

[Julia_DStv1]

Glad you're sorted @JSP! 

[JSP]

It seems to be working now, thanks Julia.

I received a message from Thoko at 16:24 to say it was sorted.

😊

[Julia_DStv1]

Cool stuff @Vincenzo.

@JSP, the Device ID still seems to be incorrect. Please send us a screenshot. 

[JSP]

Hi Julia,

here is is the correct device id

X-C8B545D5-B3C4-496A-A71B-3C272CF75DEC

[Vincenzo]

Mine is working perfectly now. Thank you😃