This device is currently registered to another user

[Grace_DStv1]

Sorry for the hold-up @Johannes13. The device has been deregistered. 

[Johannes13]

Same here

[TebogoM_DStv1]

Apologies for the delay. Please try and get in contact with Live Chat for further assistance. 

[NH82]

Hi there

I'll try it again when I've got access to MS Edge browser. Neither Internet Explorer, Google Chrome or Firefox can open the link.

Regards

[TebogoM_DStv1]

Please try login on online via the link https://now.dstv.com/ and see if you get the same error. 

[NH82]

Hi

That's correct, I was using the App on both devices, the App also was up to date on both.

Regards

[TebogoM_DStv1]

You are using the App and not online? 

[NH82]

Hi

It is a Samsung A7

I also have a Xiaomi MIBOX3 that used to work, which somehow got de-registered, and on entering the validation codes on the website nothing happens. i unfortunately do not have the device id for the device.

Regards

[TebogoM_DStv1]

Which device are you using? 

[NH82]

Hi Tebogo

That is quite interesting, do you maybe have any kind of tip or solution to the problem?

Kind Regards