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This device is currently registered to another user

11 REPLIES 11
Moderator

Re: This device is currently registered to another user

Sorry for the hold-up @Johannes13. The device has been deregistered. 

New poster

Re: This device is currently registered to another user

Same here

Moderator

Re: This device is currently registered to another user

Apologies for the delay. Please try and get in contact with Live Chat for further assistance. 

New poster

Re: This device is currently registered to another user

Hi there

 

I'll try it again when I've got access to MS Edge browser. Neither Internet Explorer, Google Chrome or Firefox can open the link.

 

Regards

Moderator

Re: This device is currently registered to another user

Please try login on online via the link https://now.dstv.com/ and see if you get the same error. 

Highlighted
New poster

Re: This device is currently registered to another user

Hi

 

That's correct, I was using the App on both devices, the App also was up to date on both.

 

Regards

Moderator

Re: This device is currently registered to another user

You are using the App and not online? 

New poster

Re: This device is currently registered to another user

Hi

 

It is a Samsung A7

 

I also have a Xiaomi MIBOX3 that used to work, which somehow got de-registered, and on entering the validation codes on the website nothing happens. i unfortunately do not have the device id for the device.

 

Regards

Moderator

Re: This device is currently registered to another user

Which device are you using? 

New poster

Re: This device is currently registered to another user

Hi Tebogo

 

That is quite interesting, do you maybe have any kind of tip or solution to the problem?

 

Kind Regards