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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hello,

 

I've been trying to watch DSTV live via the DSTV NOW app, on my phone but I keep getting the same message,  "this device is already registered to another user".

 

What do I do please?

Moderator

Re: This device is currently registered to another user

@Wihan005 and @GerraadCoetzee, the devices have been deregistered. 

New poster

Re: This device is currently registered to another user

Find attached: The device ID number


New poster

Re: This device is currently registered to another user

Hi 

 

Can you please unlink the following devises from my Account - wihan.dippenaar@gmail.com

 

 

1) E6E1B1DD-D01D-4F4A-8D93-4776D1E0869E

2) E6471644-822E-4BCA-B2E1-B734603F516C

 

Wihan

Moderator

Re: This device is currently registered to another user

Hi @GerraadCoetzee, please go into the settings and send us the device ID.~ 

New poster

This device is currently registered to another user

Hi

I would like to deregister my Android TV Box from DSTV NOW

But it is currently registered to another account.

 

My device serial number is:

SDTVB1B05027114

Moderator

Re: This device is currently registered to another user

Hi @charlene333lien, we need the device ID to be able to deregister the device. After that, you'll then register it by login again. 

Highlighted

Re: This device is currently registered to another user

Hi how do i deregister from a previous account. I can't log in to see device ID?

Moderator

Re: This device is currently registered to another user


@Levan13 wrote:

Good day please help I'm have the same problem 


Hi @Levan13, sure thing Smiley Wink. PM the device ID and we'll help. 

New poster

Re: This device is currently registered to another user

Good day please help I'm have the same problem