This device is currently registered to another user

[Kagiso_DStv1]

Hi @charlene333lien, we need the device ID to be able to deregister the device. After that, you'll then register it by login again. 

[charlene333lien]

Hi how do i deregister from a previous account. I can't log in to see device ID?

[Grace_DStv1]

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@Levan13 wrote:

Good day please help I'm have the same problem 

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Hi @Levan13, sure thing . PM the device ID and we'll help. 

[Levan13]

Good day please help I'm have the same problem 

[Julia_DStv1]

Thanks, Coi. We're on it!  

[Coi]

b817c758-753f-3d41-abe8-da7c82d60850

[Julia_DStv1]

Hi Coi. Please private message us your Device ID. Login to the DStv Now app, go to Settings then Manage Devices. Then copy and paste the Device ID. We'll assist. 

[Coi]

Halo, am trying to use my dstv now and when even I try to watch a video it's telling me that they is another device registered. I have been trying to remove the device but its refusing