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This device is currently registered to another user

10 REPLIES 10
New poster

Re: This device is currently registered to another user

Thank you, the issues has been resolved 

Community Manager

Re: This device is currently registered to another user

Hi @bobmugisha, your device was deregistered.  

New poster

Re: This device is currently registered to another user

I am having the same issue, once I try to register my device and yet it's a new device. Could you please deregister my device so I can be able to re-register it. Find the screenshot for device details 

New poster

Re: This device is currently registered to another user

pls help me  also  mine says device registered too another user 

97f7aaa4-dac9-3838-a84e-3175d982535e

New poster

Re: This device is currently registered to another user

Thanks for the help

Moderator

Re: This device is currently registered to another user

Thanks :-). 

New poster

Re: This device is currently registered to another user

Thanks I managed to register it

Moderator

Re: This device is currently registered to another user

Hi @mympelegeng, we have deregistered the device. Please login again. 

Moderator

Re: This device is currently registered to another user

Hi @charlene333lien, we need the device ID to be able to deregister the device. After that, you'll then register it by login again. 

Highlighted

Re: This device is currently registered to another user

Hi there

How do i deregister to an account which details i can't remember.

 

Please help