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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hi there, please clear the following device as it also show registered to another user: Xiaomi Mi Box, device ID d7fb528e-6d95-39ee-9a45-039cc599aaa5

Viewer

Re: This device is currently registered to another user

Hi 

I'm have the similar problem that i can t connet my gica 'This device is currently registered to another user'

New poster

Re: This device is currently registered to another user

Hello,

I earlier posted the ID here https://community.dstv.com/t5/DStv-Now/This-device-is-currently-registered-to-another-user/m-p/15843...

and you asked for picture showing the device ID. i sent the Picture, now you are asking for the ID again

 

4fd67409-673c-307e-87f0-4c5c41930c65

Moderator

Re: This device is currently registered to another user

@itismd, the attached does not have a picture. Please type the device ID on this platform. 

New poster

Re: This device is currently registered to another user

Hello please register this device for me 9a6e7c3d-b009-3905-81a1-d954adcaa330

Highlighted
New poster

Re: This device is currently registered to another user

Attached is the screenshot

Moderator

Re: This device is currently registered to another user

Hi @itismd, please send us a picture of the device ID. We've tried with this one 4fd67409673c307e87f04c5c41930c65 and it shows that the device does not exist. 

New poster

Re: This device is currently registered to another user

Please deregister my device. i am having similar problem

4fd67409673c307e87f04c5c41930c65

Thanks

New poster

Re: This device is currently registered to another user

Please deregister my device. i am having similar problem

4fd67409673c307e87f04c5c41930c65

Thanks

Moderator

Re: This device is currently registered to another user

Hi @Gudchild, we're getting the "device not found" error. Please try to log in using your Connect ID email address and password.