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This device is currently registered to another user

New poster

This device is currently registered to another user

Hi

I would like to deregister my Android TV Box from DSTV NOW

But it is currently registered to another account.

 

My device serial number is:

SDTVB1B05027114

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Moderator

Re: This device is currently registered to another user

Hi @charlene333lien, we need the device ID to be able to deregister the device. After that, you'll then register it by login again. 

Re: This device is currently registered to another user

Hi how do i deregister from a previous account. I can't log in to see device ID?

Moderator

Re: This device is currently registered to another user


@Levan13 wrote:

Good day please help I'm have the same problem 


Hi @Levan13, sure thing Smiley Wink. PM the device ID and we'll help. 

New poster

Re: This device is currently registered to another user

Good day please help I'm have the same problem 

Moderator

Re: This device is currently registered to another user

Thanks, Coi. We're on it! Smiley Happy 

Coi
New poster

Re: This device is currently registered to another user

b817c758-753f-3d41-abe8-da7c82d60850

Moderator

Re: This device is currently registered to another user

Hi Coi. Please private message us your Device ID. Login to the DStv Now app, go to Settings then Manage Devices. Then copy and paste the Device ID. We'll assist. 

Coi
New poster

This device is currently registered to another user

Halo, am trying to use my dstv now and when even I try to watch a video it's telling me that they is another device registered. I have been trying to remove the device but its refusing