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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hi. Sent photo via email from my mobile. Did you guys receive it? 

Thanks. 

Tags (1)
Moderator

Re: This device is currently registered to another user

Hi @Pink_Mouse - send us s screen-shot of your device ID, we'll get our apps team to help. 

New poster

Re: This device is currently registered to another user

Hi, I have this self same problem on my Samsung Tablet from which I am sending this message. Please advise how I go about solving it. 

Many thanks. 

Anime

Re: This device is currently registered to another user

Yes and i have already added my device 

Doin' it 4 Tv

Re: This device is currently registered to another user

@dazenp
@given86
@lhabelgaarn
Are all the issues sorted with your devices?

New poster

Re: This device is currently registered to another user

I receive the following message when I want to register my phone on the DSTV Now app. It used to work fine, but all of a sudden I receive this message. 

This device is currently registered to another user. Please logon with the previous user's credentials, go to DStv Now Settings, select Manage Devices and remove the device. Logout of the App and login with your credentials.

Any help will be appreciated.

Tags (1)
Anime

Re: This device is currently registered to another user

Please support as I am stuck can't use my Tablet and can't share the message to Nontsiki_DSTv1

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New poster

Re: This device is currently registered to another user

Hi

 

I sent a message through this forum (Messages button top right) to Nontsiki_DSTv1, and gave him the info as mentioned by MorneV.  I would suggest also giving him the model of your phone, it's software version, and your device ID (can be found under "Manage Devices" in "Settings").  I must say that I was really impressed with the service. It took 2 days, but it's working now.  I suspect it may have been related to my version of Android (8) as that was the last thing that I was asked to supply before it started working. 

 

Good luck  

Viewer

Re: This device is currently registered to another user

Hi

So what did he say was the problem?

I have the same problem. Where can i get hold of this person please?

Thanks

Highlighted
Anime

Re: This device is currently registered to another user

Spoke to Nontsiki_DSTv1. He sorted my problem out. Works 100% now. Send him a PM. He will need your Connect ID email address. Smartcard Nuber and Device ID.