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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hello,

I am having the same issue. My phone is a few months old and I've never used it for Dstv now, but apparently it's already registered to another user.

What can I do to resolve this?

Highlighted
Community Manager

Re: This device is currently registered to another user

Hi @SabeloG, we're on it. 

Community Manager

Re: This device is currently registered to another user

Hi @Pink_Mouse, please send the screenshot to me via PM. 

New poster

Re: This device is currently registered to another user

Good day

 

I am also having the exact same problem on my tablet. 

 

Please see screenshot attached with Device ID.

 

Your assistance will be appreciated.

 

 

Anime

Re: This device is currently registered to another user

Hi Pink

 

Please see the this user as well Cya_DStv1

 

New poster

Re: This device is currently registered to another user

Hi. Sent photo via email from my mobile. Did you guys receive it? 

Thanks. 

Tags (1)
Moderator

Re: This device is currently registered to another user

Hi @Pink_Mouse - send us s screen-shot of your device ID, we'll get our apps team to help. 

New poster

Re: This device is currently registered to another user

Hi, I have this self same problem on my Samsung Tablet from which I am sending this message. Please advise how I go about solving it. 

Many thanks. 

Anime

Re: This device is currently registered to another user

Yes and i have already added my device 

Doin' it 4 Tv

Re: This device is currently registered to another user

@dazenp
@given86
@lhabelgaarn
Are all the issues sorted with your devices?