This device is currently registered to another user

[Mythor]

---

@Grace_DStv1 wrote:

Hi @Mythor - not sure what might be causing this, send the screenshot through to my private message. 

---

OK, Grace. PM message sent.

[Mythor]

Thanks, just figured it out.

[Optimist]

Click on the envelope in the top right corner of any page.

[Mythor]

Hi Grace

I am trying to figure out how to send you a private message. I can find no means to do that.

[Grace_DStv1]

Hi @Mythor - not sure what might be causing this, send the screenshot through to my private message. 

[Mythor]

Hi Grace

I am also getting this message. What is causing this? How can I PM you the Device ID screenshot?

[Mythor]

Hi Grace

I am also getting this message. What is causing this? How can I send you the Device ID screenshot?

[Grace_DStv1]

Hi @Matt - we'll help, simply PM me your device ID screenshot. 

[Matt]

Hello,

I am having the same issue. My phone is a few months old and I've never used it for Dstv now, but apparently it's already registered to another user.

What can I do to resolve this?

[Nontsiki_DStv1]

Hi @SabeloG, we're on it.