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This device is currently registered to another user

Red Carpet

Re: This device is currently registered to another user

I notice from your screen shot, that one device is registered twice.  Suggest you sort that out first, be removing one of them. Which one you should remove is anyones's guess. Do you by any chance use the device in more than one location, where different IP addresses might be causing these "double" registrations?

This is what I found down in CT on a friend's devices.  It is about time MC realises that the connection IP address used by a mobile device CANNOT be used as part of the authentication process because none of us with mobile devices can control how the IP addresses are allocated, and the addresss DO change when one moves around.


@etienne1987 wrote:

Hi, I don't know how to PM. Having the same problem, please assist. My device id screenshot is attached.



 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
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New poster

Re: This device is currently registered to another user

Hi, I don't know how to PM. Having the same problem, please assist. My device id screenshot is attached.

New poster

Re: This device is currently registered to another user

Am still waiting for someone to get back to me with a fix please.

Moderator

Re: This device is currently registered to another user

@sweetnonso - I've responded to your PM. 

New poster

Re: This device is currently registered to another user


@Grace_DStv1 wrote:

Hi @sweetnonso - we looking into it. 


Ok thanks, waiting. 

Moderator

Re: This device is currently registered to another user

Hi @sweetnonso - we looking into it. 

New poster

Re: This device is currently registered to another user


@Grace_DStv1 wrote:

@sweetnonso- device sorted, check and confirm. 


Unfortunately the problem is still not yet fixed, am still having thesame error message, please help.

Moderator

Re: This device is currently registered to another user

@sweetnonso - device sorted, check and confirm. 

Moderator

Re: This device is currently registered to another user

Hi @sweetnonso - on it. 

New poster

Re: This device is currently registered to another user


@Grace_DStv1 wrote:

Hi @sweetnonso - attending to it now. 


Hi Grace, the error was fixed earlier in the day, but it has returned again. Can you help, and sort it once and for all please? Thanks.