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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

@Nontsiki_DStv1

Can't you guys fix this problem once and for all, maybe with an update, instead of this individual fixing through PM's?

I still have this same issue every few days, and i have to go to live chat each time for your colleagues to de-register my device. So i ask again, isn't there a permanent fix for this problem?

Please give me the courtesy of a response, no matter what that response might be. Thanks

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Community Manager

Re: This device is currently registered to another user

Hi @Shafiq, please check your PM's. 

New poster

Re: This device is currently registered to another user

I have a new device ,  but it is registered to another dstv now account.  How can I get it deactivated if I don't know the account details?  Bought the device in private sale.  

New poster

Re: This device is currently registered to another user

I have a new device and it says it's already registered to another account.  How can the device be removed from the other account? 

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New poster

Re: This device is currently registered to another user


@Grace_DStv1 wrote:

Hi @Mythor - not sure what might be causing this, send the screenshot through to my private message. 


 

@Grace_DStv1 - Also need help. I'll pm you my device id.

New poster

Re: This device is currently registered to another user

Can DSTV please solve this issue for us, once and for all.

New poster

Re: This device is currently registered to another user

I thought that this had been sorted out, but when I came back home after a trip the same problem was back. Then on Saturday I thought let's try it for the rugby and suddenly it worked again. This morning when I wanted to watch the news the **bleep** message was back again. 

 

Why can DSTV not sort this out once and for all??? 

New poster

Re: This device is currently registered to another user

Sane issue... need help

Viewer

Re: This device is currently registered to another user

Hi 

 

I have the same problem my Device ID:fc841964-b818-3d8a-bd3e-2becf92669c7

 

Please asssit me to get this resolved as the Ryder Cup Starts today 

Viewer

Re: This device is currently registered to another user

Hi 

 

I have the same problem my Device ID:fc841964-b818-3d8a-bd3e-2becf92669c7

 

Please asssit me to get this resolved as the Ryder Cup Starts today