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This device is currently registered to another user

SOLVED
Moderator

Re: This device is currently registered to another user

Hi @erikmouton9, please send us your device ID so we can send to the team to deregister.  Select Menu > Settings > Manage devices and send us the device ID. 

New poster

Re: This device is currently registered to another user

Hi, I have the same problem, what do I do?

New poster

Re: This device is currently registered to another user

Hi, I have the same problem. What do I do?

Moderator

Re: This device is currently registered to another user

@Kamogelo, we've responded to your previous post. 

Viewer

Re: This device is currently registered to another user

How to deregister my device so that I can be able yo watch eith another account

New poster

Re: This device is currently registered to another user

I do not have the contacts and bidorbuy can't give me those details becuase of security reasons.

Moderator

Re: This device is currently registered to another user

@BaPe, we've responded to your PM. 

Doccie

Re: This device is currently registered to another user

Ask the person you got the device from to log in on their account and remove your device from their registered devices. Then log in again 

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New poster

This device is currently registered to another user

Hi,

I've got this 2nd hand device nd I'm getting a 'Video Authorisation Error: this device is currently registered to another user...' I did login with my mail address but now this error doesn't show which devise is account/devise my Xiaomi MiBox3. And how do I get my devise's ID.

Kindly help.