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This device is currently registered to another user

Moderator

Re: This device is currently registered to another user

@sysopmanager Please try again and let us know how it goes. 

New poster

Re: This device is currently registered to another user

My connect ID is pmg@sccr.co.za

Smartcard: 1057828328

Apple TV ID. 03A20ED9-8B53-4680-AC2C-2973470B5E66

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Moderator

Re: This device is currently registered to another user

Please send us a PM with the following details: Connect ID email address. Smartcard Number and Device ID so that we can best assist. 

New poster

Re: This device is currently registered to another user

I am having the same issue, I just want to register my device but it says I'm previously registered. I check on the previous account and it says I'm not registered there either. Please help.

 

My user ID is attached.

New poster

Re: This device is currently registered to another user

Hi Grace

Same problem, can't register my device says it's registered to another user, which can't be possible as it's a new device. My email is heinheine12@gmail.com

Moderator

Re: This device is currently registered to another user

@wynanddutoit0 - PM us your device ID number and email address we'll sort it out for you. 

Re: This device is currently registered to another user

Hi there, I have the same issue, got a new phone and loaded the app on the new phone and working fine. Passed the old phone to my wife and now wanting to load the app I get this message about being registered to another user - how do i resolve this?

 

Moderator

Re: This device is currently registered to another user

Morning @Kamogelo, thanks @Luke777. @Kamogelo did you win after following the steps provided by @Luke777? If not, PM us your device details and our Apps team will assist. 

Doin' it 4 Tv

Re: This device is currently registered to another user

Go into the app, settings,manage devices and remove your device

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Viewer

Re: This device is currently registered to another user

How to deregister my devise do that I can be able to watch with another account