This device is currently registered to another user

[Eugeneboniface]

How do I disconnect - derigister my apple device 

[Julia_DStv1]

Hi Beatie01. We're on it, We'll provide feedback shortly. 

[Beatie01]

Please assist, same problem

Email beatrice.els@gmail.com

Smartcard: 41058323142

Device Samsung tv UA49N5300

[Grace_DStv1]

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@Optimist wrote:

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@Michelle wrote:

I have the same issue with my iPad. How do I send a PM?

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The link below will help send a PM to @Grace_DStv1

Include your contact details in it.

https://community.dstv.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/13

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@Optimist - thanks for helping out. 

@Michelle - PM me the device ID and email address used to register on DStv Connect, we'll sort it out for you. 

[Optimist]

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@Michelle wrote:

I have the same issue with my iPad. How do I send a PM?

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The link below will help send a PM to @Grace_DStv1

Include your contact details in it.

https://community.dstv.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/13

[Michelle]

I have the same issue with my iPad. How do I send a PM?

[Grace_DStv1]

@oosief, device de-registered. 

[Grace_DStv1]

Hi @oosief, on it. 

[oosief]

Unable to register DSTV NOW on my Apple TV 4, because I get a "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device with this account."

Connect ID email address: fpoost@gmail.com

Smartcard number: 42526066271 or 4252606627 - KUPREM1

Apple TV Device ID: F5240253-A5C0-420C-A27C-574255181AE6

Please assist.

[sysopmanager]

No change - still says must log on to other user and cancel device.