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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

I have the same issue with my iPad. How do I send a PM?

Moderator

Re: This device is currently registered to another user

@oosief, device de-registered. 

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Moderator

Re: This device is currently registered to another user

Hi @oosief, on it. 

Extra

Re: This device is currently registered to another user

Unable to register DSTV NOW on my Apple TV 4, because I get a "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device with this account."

 

Connect ID email address: fpoost@gmail.com

Smartcard number: 42526066271 or 4252606627 - KUPREM1

Apple TV Device ID: F5240253-A5C0-420C-A27C-574255181AE6

 

Please assist.

New poster

Re: This device is currently registered to another user

No change - still says must log on to other user and cancel device.

Moderator

Re: This device is currently registered to another user

@sysopmanager Please try again and let us know how it goes. 

New poster

Re: This device is currently registered to another user

My connect ID is pmg@sccr.co.za

Smartcard: 1057828328

Apple TV ID. 03A20ED9-8B53-4680-AC2C-2973470B5E66

Moderator

Re: This device is currently registered to another user

Please send us a PM with the following details: Connect ID email address. Smartcard Number and Device ID so that we can best assist. 

New poster

Re: This device is currently registered to another user

I am having the same issue, I just want to register my device but it says I'm previously registered. I check on the previous account and it says I'm not registered there either. Please help.

 

My user ID is attached.

New poster

Re: This device is currently registered to another user

Hi Grace

Same problem, can't register my device says it's registered to another user, which can't be possible as it's a new device. My email is heinheine12@gmail.com