Welcome to DStv Now

cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hi, i too am getting the video authorisation error on my DSTV Now App on my Telkom Lit Box

 

Please can you assist me with the updated information below 

 

Email: mfrank@cape.waltons.co.za

Smartcard No: 4251821935 KUPREM 1 or 1026924634 KUPREM 7

Device: Telkom Lit Box - 

ID: 5df955da-0897326f8427-7bbd80037592

Doin' it 4 Tv

Re: This device is currently registered to another user

Not a good idea to post your email  in the open, Best would be to PM your info to Grace

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
New poster

Re: This device is currently registered to another user

Please assist, same problem my side

 

email: mfrank@cape.waltons.co.za

Smartcard No: 4251821935 KUPREM 1 or 1026924634 KUPREM 7

Device: Telkom Lit Box - 

Serial No: SDTVB1A07001563

Doin' it 4 Tv

Re: This device is currently registered to another user


@MikeG wrote:

Luke 7777. You're a star! All this time and it took you to give me a simple answer! You deserve a Bells!


Can I swop for a Captain Morgan Dark please Smiley Very Happy   It seemed that your problems last year was related to the other registration problem and not the simple deregister your own device

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
New poster

Re: This device is currently registered to another user

Luke 7777. You're a star! All this time and it took you to give me a simple answer! You deserve a Bells!

Doin' it 4 Tv

Re: This device is currently registered to another user

Go in the app on phone... Settings/Manage Devices . Select the device you want to remove

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
New poster

Re: This device is currently registered to another user

How do I disconnect - derigister my apple device 

Moderator

Re: This device is currently registered to another user

Hi Beatie01. We're on it, We'll provide feedback shortly. 

Viewer

Re: This device is currently registered to another user

Please assist, same problem

Email beatrice.els@gmail.com

Smartcard: 41058323142

Device Samsung tv UA49N5300

Moderator

Re: This device is currently registered to another user


@Optimist wrote:

@Michelle wrote:

I have the same issue with my iPad. How do I send a PM?


The link below will help send a PM to @Grace_DStv1

Include your contact details in it.

 

https://community.dstv.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/13


@Optimist - thanks for helping out. 

 

@Michelle - PM me the device ID and email address used to register on DStv Connect, we'll sort it out for you.