Good morning @Julia_DStv1, I also have the same kind of issue on my newly purchased Android tv box where it says that the device is already registered for another user account? Please can I request that you remove the device from whichever account it is currently linked to. The Device ID: 4d8f0945-03ac-33b5-94c4-64fa9b33fb3b. Thanks
Could you please de-register my device, I still cannot link it to my account.
Device Name: samsung SM-G973F
Device ID: 421f7c0e-107c-3986-9e79-5fd90fdeaa5e