This device is currently registered to another user

[krugie]

Will this issue never go away? Surely there must be something specific causing it to which a permanent solution can be found?

[WendyT]

Hi. I have this issue.  Each time on live chat it is corrected but then recurs a day later.  I an pulling my hair out. Wendyt@transactioncapital.co.za

[Julia_DStv1]

Hi Kobus. Please provide us with your Device ID so we can assist. Login to the DStv Now app go to Settings> Device Management. Send this to us via private message. 

@maclow, please do the same. We'll assist. 

[maclow]

Also have the same problem

[Kobus]

Good day I got a new device and I cannot register it because the message is that it is registered to another user but I have not register it as such

Please help

My email is: kobuserasmus9@gmail.com

[Kobus]

Good day

I have the same problem

My email: kobuserasmus9@gmail.com

[Kobus]

Good day

Same problem.

I got a new phone and I cannot register it.

My email: kobuserasmus9@gmail com

[DNaidoo]

Hi. I'm also having this issue. First time downloading the app, never registered before. Please assist. Thanks. 

[Nontsiki_DStv1]

Hi @ugahonyi, please PM us the email address used to register and also the device ID. 

[ugahonyi]

Hello @Grace_DStv1  I am having a similar issue with my DSTV. I'm trying to add my device with my smartcard number and I am getting this prompt "Smartcards already linked to other profile."

Kindly help and let me know if you need more details.

SC: 10504752956

Ugah U.