This device is currently registered to another user

[Julia_DStv1]

Please login to the DStv Now app. Go to Settings, Device Management then copy and paste the Device ID. Send this to us. We'll assist. 

[renier]

iPhone 8

Serial no F4GVR4YVJC6L

Imei 352991090500657

ICCID 89264010093086892436

[Julia_DStv1]

Hi renier. Please confirm the device you're attempting to view from? 

[renier]

Hi

Same problem: This device is currently registered to another user.

Kindly remove me 

Serial no F4GVR4YVJC6L

Imei 352991090500657

ICCID 89264010093086892436

Thank you

[brendonhigh]

Thank you very much, seems to be sorted!

[Julia_DStv1]

Hi Anthony2. We have successfully deregistered the device. You should be all good now. 

[Anthony2]

Hi Julia_DStv1,

Can you please do this for my device as well as I have the same issue?

Device ID: 8659c86e-c750-3cfc-9f3f-737595b0717a

Regards,

Anthony Naude

[Anthony2]

Hi Julia_DStv1,

Can you please do this for my device as well as I have the same issue?

Regards,

Anthony Naude

[Julia_DStv1]

Hi brendonhigh. We have successfully deregistered the device. Please log out then log back in again. You should be sorted now. 

[brendonhigh]

Hi TebogoM_DStv1

Please can you deregister my device too, I am having the exact same issue.

The Device ID: fb426467-2a14-3958-917a-5e6bbc0714d3