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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Good morning @Julia_DStv1, I also have the same kind of issue on my newly purchased Android tv box where it says that the device is already registered for another user account? Please can I request that you remove the device from whichever account it is currently linked to. The Device ID: 4d8f0945-03ac-33b5-94c4-64fa9b33fb3b. Thanks 

Moderator

Re: This device is currently registered to another user

Cool stuff! You're most welcome. 

Anime

Re: This device is currently registered to another user

@Julia_DStv1 

It's working now!

Thanks a bunch Julia!

Moderator

Re: This device is currently registered to another user

@JimmyNii please log out then log back in. Let us know how it goes. 

Moderator

Re: This device is currently registered to another user

Glad you're sorted @Herries

Moderator

Re: This device is currently registered to another user

Hi JimmyNii. We're re-checking. Your device should be de-registered in a few minutes. 

New poster

Re: This device is currently registered to another user

Thanks Grace, I checked and its all good now.

Anime

Re: This device is currently registered to another user

Hello Grace,

 

Seems my post is being ignored.

Still not de-registered 

Moderator

Re: This device is currently registered to another user

@Herries, device de-registered. Check and let us know. 

New poster

Re: This device is currently registered to another user

Could you please de-register my device, I still cannot link it to my account.

Device Name: samsung SM-G973F

Device ID: 421f7c0e-107c-3986-9e79-5fd90fdeaa5e

 

Thanks