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This device is currently registered to another user

Community Manager

Re: This device is currently registered to another user

Hi @niimensah, your device is not registered. Do you get an error message when trying to register? 

Anime

Re: This device is currently registered to another user

Helo please kindly deregistered my device please please

 

New poster

Re: This device is currently registered to another user

IMG_20190904_214309_480.jpgThis is the device id please.

 

New poster

Re: This device is currently registered to another user

IMG_20190904_210625_483.jpgAny attempt to log in with new account this is the message that appears. Kindly deregister it for me.

 

New poster

Re: This device is currently registered to another user

Want to know whether derregistration of devices is for account purchased in the SA only or ROA?

Moderator

Re: This device is currently registered to another user

@niimensah, we're unable to find this device as it's not even registered for DStv Now. Try to register it and let us know. 

Moderator

Re: This device is currently registered to another user

@Sandra, the device has been deregistered. 

Moderator

Re: This device is currently registered to another user

Re: This device is currently registered to another user

I have the same problem. My device id is a283e243-a334-314d-b349-14d0406d96ea

New poster

Re: This device is currently registered to another user


@niimensah wrote:

IMG_20190902_134616_456.jpg

Please this is the screen shot kindly deregister it.