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This device is currently registered to another user

Moderator

Re: This device is currently registered to another user

Hi @Imarged

 

Please send a screenshot of the device ID so that we can assist. 

Moderator

Re: This device is currently registered to another user

Hi @thendos1

 

Please send a screenshot of the device ID so that we can assist further. 

New poster

Re: This device is currently registered to another user

Device ID is: 6EE20ADE82EAF9AECE698AFB6DC9A1DF7F966507B4FC736BC736981C77FA8804

 

PLS Deregister this device

 

@TebogoM_DStv1 @Julia_DStv1 @Grace_DStv1 @Lithium-Admin 

New poster

Re: This device is currently registered to another user

Hi Sure,

 

See attahced20190515_214025.jpg20190515_214044.jpg20190515_214114.jpg

Moderator

Re: This device is currently registered to another user

@rosa

 

We have responded to your PM. 

New poster

Re: This device is currently registered to another user

Ser no 357432

SC 1019684363

Moderator

Re: This device is currently registered to another user

Hi @rosa

 

Please confirm your decoder ID number so that we can assist further. 

Moderator

Re: This device is currently registered to another user

Hi thendos1

 

Please send us a screenshot of the device ID so that we can assist. 

New poster

Re: This device is currently registered to another user

Same problem - can you please deregister my device

New poster

Re: This device is currently registered to another user

Same problem

 

Re: This device is currently registered to another user

I receive the following message when I want to register my phone on the DSTV Now app. It used to work fine, but all of a sudden I receive this message. 

This device is currently registered to another user. Please logon with the previous user's credentials, go to DStv Now Settings, select Manage Devices and remove the device. Logout of the App and login with your credentials.

Any help will be appreciated.