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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hi the device ID is on the pic

 


@TebogoM_DStv1 wrote:

@Razzmoosaplease send us your device ID so that we can assist. 


 

Moderator

Re: This device is currently registered to another user

@Razzmoosa please send us your device ID so that we can assist. 

Moderator

Re: This device is currently registered to another user

@Mpho_Catman Your device has been successful de-registered. 

Moderator

Re: This device is currently registered to another user

We have sent your details to the team. Will refer back once we get feedback. 

New poster

Re: This device is currently registered to another user

Also having the same error please can you assist and remove my device 

New poster

Re: This device is currently registered to another user

Also having the same error please can you assist and remove my device 

New poster

Re: This device is currently registered to another user

Can you assist. This device d34ff253-ffa4-3e80-b04d-c8ff2f24248b is giving me the error message that it is registered to another user after I tried numerous times deregister it.

Moderator

Re: This device is currently registered to another user

The device number is invalid. Please send a screenshot of the device ID so that we can assist. 

Jkn
Viewer

Re: This device is currently registered to another user

41d9fd49-ca-43a4-a7ce-e106240247ba

Moderator

Re: This device is currently registered to another user

Hi WendyT. So sorry for the frustration caused in that regard. Please provide us with the Device ID. Go to Settings then Manage Devices. Kindly private message us your Device ID. We'll assist with the recurring error.