This device is currently registered to another user

[Razzmoosa]

Hi the device ID is on the pic

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@TebogoM_DStv1 wrote:

@Razzmoosaplease send us your device ID so that we can assist. 

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[TebogoM_DStv1]

@Razzmoosa please send us your device ID so that we can assist. 

[TebogoM_DStv1]

@Mpho_Catman Your device has been successful de-registered. 

[TebogoM_DStv1]

We have sent your details to the team. Will refer back once we get feedback. 

[Razzmoosa]

Also having the same error please can you assist and remove my device 

[Razzmoosa]

Also having the same error please can you assist and remove my device 

[Mpho_Catman]

Can you assist. This device d34ff253-ffa4-3e80-b04d-c8ff2f24248b is giving me the error message that it is registered to another user after I tried numerous times deregister it.

[TebogoM_DStv1]

The device number is invalid. Please send a screenshot of the device ID so that we can assist. 

[Jkn]

41d9fd49-ca-43a4-a7ce-e106240247ba

[Julia_DStv1]

Hi WendyT. So sorry for the frustration caused in that regard. Please provide us with the Device ID. Go to Settings then Manage Devices. Kindly private message us your Device ID. We'll assist with the recurring error.