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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

How do I disconnect - derigister my apple device 

Moderator

Re: This device is currently registered to another user

Hi Beatie01. We're on it, We'll provide feedback shortly. 

Viewer

Re: This device is currently registered to another user

Please assist, same problem

Email beatrice.els@gmail.com

Smartcard: 41058323142

Device Samsung tv UA49N5300

Moderator

Re: This device is currently registered to another user


@Optimist wrote:

@Michelle wrote:

I have the same issue with my iPad. How do I send a PM?


The link below will help send a PM to @Grace_DStv1

Include your contact details in it.

 

https://community.dstv.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/13


@Optimist - thanks for helping out. 

 

@Michelle - PM me the device ID and email address used to register on DStv Connect, we'll sort it out for you. 

Red Carpet

Re: This device is currently registered to another user


@Michelle wrote:

I have the same issue with my iPad. How do I send a PM?


The link below will help send a PM to @Grace_DStv1

Include your contact details in it.

 

https://community.dstv.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/13

New poster

Re: This device is currently registered to another user

I have the same issue with my iPad. How do I send a PM?

Moderator

Re: This device is currently registered to another user

@oosief, device de-registered. 

Moderator

Re: This device is currently registered to another user

Hi @oosief, on it. 

Extra

Re: This device is currently registered to another user

Unable to register DSTV NOW on my Apple TV 4, because I get a "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device with this account."

 

Connect ID email address: fpoost@gmail.com

Smartcard number: 42526066271 or 4252606627 - KUPREM1

Apple TV Device ID: F5240253-A5C0-420C-A27C-574255181AE6

 

Please assist.

New poster

Re: This device is currently registered to another user

No change - still says must log on to other user and cancel device.