This device is currently registered to another user

[Grace_DStv1]

Hi @oosief, on it. 

[oosief]

Unable to register DSTV NOW on my Apple TV 4, because I get a "Sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device with this account."

Connect ID email address: fpoost@gmail.com

Smartcard number: 42526066271 or 4252606627 - KUPREM1

Apple TV Device ID: F5240253-A5C0-420C-A27C-574255181AE6

Please assist.

[sysopmanager]

No change - still says must log on to other user and cancel device.

[TebogoM_DStv1]

@sysopmanager Please try again and let us know how it goes. 

[sysopmanager]

My connect ID is pmg@sccr.co.za

Smartcard: 1057828328

Apple TV ID. 03A20ED9-8B53-4680-AC2C-2973470B5E66

[TebogoM_DStv1]

Please send us a PM with the following details: Connect ID email address. Smartcard Number and Device ID so that we can best assist. 

[Tyrengreeff69]

I am having the same issue, I just want to register my device but it says I'm previously registered. I check on the previous account and it says I'm not registered there either. Please help.

My user ID is attached.

[Heclalava]

Hi Grace

Same problem, can't register my device says it's registered to another user, which can't be possible as it's a new device. My email is heinheine12@gmail.com

[Grace_DStv1]

@wynanddutoit0 - PM us your device ID number and email address we'll sort it out for you. 

[wynanddutoit0]

Hi there, I have the same issue, got a new phone and loaded the app on the new phone and working fine. Passed the old phone to my wife and now wanting to load the app I get this message about being registered to another user - how do i resolve this?