This device is currently registered to another user

[nmurray8]

@Julia_DStv1 

Can you please help to remove this device from all other devices? 

I tried the last 2 weeks with no success.

[Julia_DStv1]

Hi Heather12. We have successfully de-registered your device. The error should be cleared now.

[Heather12]

Hi Julia, I’m having the same problem. The codes that are on the screen are:

LG TV 60UJ630V-TA

Hcn3YDpSEc26ofF51qCPe172U

please let me know if you can assist!

[Julia_DStv1]

Hi Mcebisi. Please go to the app, go to Settings> Device Settings> Device ID. Copy and paste the Device ID and send it through to us. We'll assist. 

[Mcebisi]

Please help and delete this device 

[Julia_DStv1]

Hi MichaelNel2104. We are not able to find the device with the provided Device ID. Kindly copy and paste the device ID from the app and send it through to us.

[MichaelNel2104]

Same story here please deregister this device. No clue what other account it can be registered on.

9DEE706F-FSC4-4C94-BE67-ECC9CD186C85

thank you 

[TebogoM_DStv1]

Hi Daylen

Please provide us with your device ID so that we can assist further. 

[Daylen]

Please deregister this device 

[Daylen]

Please deregister this device