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This device is currently registered to another user

Moderator

Re: This device is currently registered to another user

Morning @Kamogelo, thanks @Luke777. @Kamogelo did you win after following the steps provided by @Luke777? If not, PM us your device details and our Apps team will assist. 

BoxOffice

Re: This device is currently registered to another user

Go into the app, settings,manage devices and remove your device

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Viewer

Re: This device is currently registered to another user

How to deregister my devise do that I can be able to watch with another account

BoxOffice

Re: This device is currently registered to another user

and while you're at it... remove your email addy from the post Smiley Happy 

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Moderator

Re: This device is currently registered to another user

Hi @Koller , we are unable to find this device ID, please send us a screenshot.~ 

Moderator

Re: This device is currently registered to another user

Hi  @Koller, we working on it.~

New poster

Re: This device is currently registered to another user

This is the answer: 

Grace_DStv1 (Moderator)

New poster

Re: This device is currently registered to another user

Email 

collenbaloyi@yahoo.com

 

Device ID

 

Y05leHlteGF6UVRTWHdkaG9ock1MS0JOUFBZeXFvTgA

Moderator

Re: This device is currently registered to another user

Hi @Koller, PM your device ID and email address used to register on DStv Connect we'll help. 

BoxOffice

Re: This device is currently registered to another user

Best bet would be to click here and then select Send Message (top right) with the info requested in a previous post

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode