This device is currently registered to another user

[Emworld]

hi,

 I am new on this forum and am not sure how it works. I am also getting the same error message. can you pleae help.

how do i send you mr device ID wihtout sending it to the broughther community

TX

EM

[GeoffD]

I notice from your screen shot, that one device is registered twice.  Suggest you sort that out first, be removing one of them. Which one you should remove is anyones's guess. Do you by any chance use the device in more than one location, where different IP addresses might be causing these "double" registrations?

This is what I found down in CT on a friend's devices.  It is about time MC realises that the connection IP address used by a mobile device CANNOT be used as part of the authentication process because none of us with mobile devices can control how the IP addresses are allocated, and the addresss DO change when one moves around.

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@etienne1987 wrote:

Hi, I don't know how to PM. Having the same problem, please assist. My device id screenshot is attached.

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[etienne1987]

Hi, I don't know how to PM. Having the same problem, please assist. My device id screenshot is attached.

[sweetnonso]

Am still waiting for someone to get back to me with a fix please.

[Grace_DStv1]

@sweetnonso - I've responded to your PM. 

[sweetnonso]

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@Grace_DStv1 wrote:

Hi @sweetnonso - we looking into it. 

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Ok thanks, waiting. 

[Grace_DStv1]

Hi @sweetnonso - we looking into it. 

[sweetnonso]

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@Grace_DStv1 wrote:

@sweetnonso- device sorted, check and confirm. 

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Unfortunately the problem is still not yet fixed, am still having thesame error message, please help.

[Grace_DStv1]

@sweetnonso - device sorted, check and confirm. 

[Grace_DStv1]

Hi @sweetnonso - on it.