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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

 


@MorneV wrote:

I receive the following message when I want to register my phone on the DSTV Now app. It used to work fine, but all of a sudden I receive this message. 

This device is currently registered to another user. Please logon with the previous user's credentials, go to DStv Now Settings, select Manage Devices and remove the device. Logout of the App and login with your credentials.

Any help will be appreciated.


 

New poster

Re: This device is currently registered to another user

Please de-register my device again? 

Device ID: 2f021fbf-19e3-35b4-b827-6ff5b2c18e68 

Fifth request...

Moderator

Re: This device is currently registered to another user

@YsterPiet @Wilfred1990 @W3rn3r Please check your PM for our response. 

New poster

Re: This device is currently registered to another user

 
New poster

Re: This device is currently registered to another user

Please assist. I cannot de register other device, it was stolen. Please help with device as per annexure . 

New poster

Re: This device is currently registered to another user

Please de-register my device again? 

Device ID: 2f021fbf-19e3-35b4-b827-6ff5b2c18e68 

Fourth request... 

New poster

Re: This device is currently registered to another user

Hello. There must certainly be an easier way to deal herewith. My old phone got stolen and I need a solution. 

New poster

Re: This device is currently registered to another user

Hi there please deregister this device I send a screenshot of the device id

New poster

Re: This device is currently registered to another user

Thank you. Here it is. 

Moderator

Re: This device is currently registered to another user

Hi @YsterPiet,

Please PM us your device ID so that we can assist further.