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This device is currently registered to another user

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BoxOffice

Re: This device is currently registered to another user

screenshot has the following device id : 9e9933ee-d160-39da-aaa0-21e4a07bf632

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Moderator

Re: This device is currently registered to another user

We are unable to see the screenshot sent. Please another one. 

New poster

Re: This device is currently registered to another user

 
New poster

Re: This device is currently registered to another user

9e9933ee-d160-39da-aaa0-21e4a07bf632

Moderator

Re: This device is currently registered to another user

@Mbino the device is not found. Please send us a screenshot so that we can assist further. 

Moderator

Re: This device is currently registered to another user

Hi Luke7777

 

Thank you for the heads up. The requested was forwarded to the team. 

BoxOffice

Re: This device is currently registered to another user


@Mbino wrote:

I have the same problem and my device ID is: 9e9933e-d160-aaa0-21e4a07bf632. please help.


@Julia -  from a bit earlier in this thread

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Moderator

Re: This device is currently registered to another user

Hi Mbino. Please provide us with your Device ID so we can assist. 

New poster

Re: This device is currently registered to another user

It still displays the same message

Moderator

Re: This device is currently registered to another user

Cool stuff. Smiley Happy