I also seem to have the same issue has I got a 2nd hand phone and cannot get previous owner details.please assist
Hi @erikmouton9, please send us your device ID so we can send to the team to deregister. Select Menu > Settings > Manage devices and send us the device ID.
Ask the person you got the device from to log in on their account and remove your device from their registered devices. Then log in again
I've got this 2nd hand device nd I'm getting a 'Video Authorisation Error: this device is currently registered to another user...' I did login with my mail address but now this error doesn't show which devise is account/devise my Xiaomi MiBox3. And how do I get my devise's ID.
Solved! Go to Solution.