@tatendag, TV has been deregistered and the mobile device is not found. Send us the device ID screen-shot for us to help.
May you please assist in delinking the following devices from whichever account they are registered on.
They other is my TV and the other is my Cellphone.
Cellphone : 96d00c75-7fe7-3b12-b2aa-4f82aa2b40b
I would like to link them to my account.