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Video Authorisation Error

SOLVED
112 REPLIES 112
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Community Manager

Re: Video Authorisation Error

@Swaleh

Device successfully deregistered!

Viewer

Re: Video Authorisation Error

Hi am Swaleh 

Just bought my new android phone. Removed dstv now from old phone. Tried to log in on my new phone but keep getting video authorisation error.

Please help 

Device Id.

9eb219d6-fa9f-36ce-bfd9-27704cdd0a87

 

Community Manager

Re: Video Authorisation Error

We have deregistered Device ID f5e714c6. Can we ask that you please type out the second Device ID as we're getting a "Device Not Found!".

New poster

Re: Video Authorisation Error

Good day 

 

Could you kindly assist. I am receiving this error on both my devices and I do have registrations available. I have attached the ID's. Kindly assist with registration. IMG-20191206-WA0004.jpgIMG-20191206-WA0005.jpg

New poster

Re: Video Authorisation Error

Thank you. Logging out solved the issue

New poster

Re: Video Authorisation Error

Can you please de register this device for me, I am getting the same error.

Device ID:7414746a-107e-3f1d-85cc-d8d46d1a33b0

Community Manager

Re: Video Authorisation Error

Please Log Off the App and Log back on.

New poster

Re: Video Authorisation Error

Please assist as I am unable to re-register my device. It stopped working today and when I try and access live tv, I get the video authorisation error. I have attached my device ID

New poster

Re: Video Authorisation Error

I also get the video authorisation error on my tv box. And on my dstv now app on phone it says that 2 devices are playing simultaneously, when no device is playing??

New poster

Re: Video Authorisation Error

Hi, can someone also hele me to clear the video authorisation error on my TV (via DSTV Now app)