Welcome to DStv Now

cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

Video Authorisation Error

SOLVED
New poster

Re: Video Authorisation Error

Having same problem. Here is my log in Id ccaeedca-2ff1-3930-aea1-6f2a51431dd4

New poster

Re: Video Authorisation Error

Please I have the same dstv now authentication error and here is my I'd ccaeedca-2ff1-3930-aea1-6f2a51431dd4

New poster

Re: Video Authorisation Error

Please I have the same problem . Here is my I'd. ccaeedca-2ff1-3930-aea1-6f2a51431dd4

Moderator

Re: Video Authorisation Error

@spella, the device has been successfully deregistered.~ 

Re: Video Authorisation Error


@ltshizane_DStv1 wrote:

Hi @_eddie1_ and @eyramjabulani, Please login to the DStv Now app, go to Settings, Manage Devices then provide us with the Device ID. ~


 

Extra

Re: Video Authorisation Error

i have this problem on my device

device ID

bd6fcbf1-aeea-3ad6-b7ac-44e8b8b4eb86

Moderator

Re: Video Authorisation Error

Hi @thuthukag, we have deregistered the device.~

Extra

Re: Video Authorisation Error

Hi there @ltshizane_DStv1 ,

I’ve been having the same error and tried Manage Devices -> Remove Device, but it doesn’t remove. It says A maximum of 2 registered devices can be removed every 6 months. I may have removed before on a previous occurrence of the error.

 

Please assist. Device ID is 84199c74-7d15-3098-a8bc-b0c8fc6a5dd1

 

Moderator

Re: Video Authorisation Error

@_eddie1_, @Babawalexy and @Azubuike85, please log off the app, try again and let us know if the problem persists.~ 

Re: Video Authorisation Error

b3c94e86-87b7-3375-9945-e72de1f7c744