Catch up Plus

[Jan-Horn]

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@ltshizane_DStv1 wrote:

Hi @Jan-Horn, we will look further into this, please check if Showmax is working.~ 

I cannot sign in to showmax. It tells me my email or password is invalid.

I tried signing in directly using my laptop with the same result and when I use your website to sign up it also give me that message 

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[ltshizane_DStv1]

Hi @Jan-Horn, we will look further into this, please check if Showmax is working.~ 

[Jan-Horn]

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@ltshizane_DStv1 

Propagation is very slow on CU only 12 assets downloaded
CU+ Still no change from what is shown on my screen shot
Box office 0 assets downloaded 

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[Jan-Horn]

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@ltshizane_DStv1 wrote:

Please try rebooting the decoder using the power cable and leave it to run for about 15 minutes and then check again.

I did the reboot and It resulted in a software update.

The update reset the CU vod status and currently it only show 1 asset downloaded.

I take it that it may take a day or two complete that propagation.

The CU + Vod status remained unchanged from what is shown on my screen shot.

This will probably also take a while before we know if it resolved the issue. 

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[Jan-Horn]

Ok will give it a try 

[ltshizane_DStv1]

Please try rebooting the decoder using the power cable and leave it to run for about 15 minutes and then check again.

[Jan-Horn]

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@ltshizane_DStv1 wrote:

We also need to check that the software is up to date.

Can you also send pictures of the following:

• Help > General Information > Information Central
• Help > General Information > Loader Status. ~
• 

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[Jan-Horn]

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@ltshizane_DStv1 wrote:

@Jan-Horn, Please provide us with the screenshot of the Catchup Plus VOD Status, also provide the screenshot of the Connectivity Checker.~

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[ltshizane_DStv1]

Thank you @Jan-Horn, got the one for VOD Status, will wait for the others.

[Jan-Horn]

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@ltshizane_DStv1 wrote:

@Jan-Horn, Please provide us with the screenshot of the Catchup Plus VOD Status, also provide the screenshot of the Connectivity Checker.~

The screen shot for the CU+ vod status is available 3 posts back. It is the 3rd one from the top. 

I will get a screen shot of the connectivity checker and post it

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