@ltshizane_DStv1 wrote:Hi @Jan-Horn, we will look further into this, please check if Showmax is working.~
I cannot sign in to showmax. It tells me my email or password is invalid.
I tried signing in directly using my laptop with the same result and when I use your website to sign up it also give me that message
Explora 2A (primary) Explora 3A Secondary SLNB LMX501 Samsung S9 Samsung Tab
Hi @Jan-Horn, we will look further into this, please check if Showmax is working.~
@ltshizane_DStv1
Propagation is very slow on CU only 12 assets downloaded
CU+ Still no change from what is shown on my screen shot
Box office 0 assets downloaded
Explora 2A (primary) Explora 3A Secondary SLNB LMX501 Samsung S9 Samsung Tab
@ltshizane_DStv1 wrote:Please try rebooting the decoder using the power cable and leave it to run for about 15 minutes and then check again.
I did the reboot and It resulted in a software update.
The update reset the CU vod status and currently it only show 1 asset downloaded.
I take it that it may take a day or two complete that propagation.
The CU + Vod status remained unchanged from what is shown on my screen shot.
This will probably also take a while before we know if it resolved the issue.
Explora 2A (primary) Explora 3A Secondary SLNB LMX501 Samsung S9 Samsung Tab
Ok will give it a try
Explora 2A (primary) Explora 3A Secondary SLNB LMX501 Samsung S9 Samsung Tab
Please try rebooting the decoder using the power cable and leave it to run for about 15 minutes and then check again.
@ltshizane_DStv1 wrote:We also need to check that the software is up to date.
Can you also send pictures of the following:
- Help > General Information > Information Central
- Help > General Information > Loader Status. ~
Explora 2A (primary) Explora 3A Secondary SLNB LMX501 Samsung S9 Samsung Tab
@ltshizane_DStv1 wrote:@Jan-Horn, Please provide us with the screenshot of the Catchup Plus VOD Status, also provide the screenshot of the Connectivity Checker.~
Explora 2A (primary) Explora 3A Secondary SLNB LMX501 Samsung S9 Samsung Tab
Thank you @Jan-Horn, got the one for VOD Status, will wait for the others.
@ltshizane_DStv1 wrote:@Jan-Horn, Please provide us with the screenshot of the Catchup Plus VOD Status, also provide the screenshot of the Connectivity Checker.~
The screen shot for the CU+ vod status is available 3 posts back. It is the 3rd one from the top.
I will get a screen shot of the connectivity checker and post it
Explora 2A (primary) Explora 3A Secondary SLNB LMX501 Samsung S9 Samsung Tab
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