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Catch up Plus

Moderator

Re: Catch up Plus

Hi @Jan-Horn, we will look further into this, please check if Showmax is working.~ 

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BoxOffice

Re: Catch up Plus


@ltshizane_DStv1 

Propagation is very slow on CU only 12 assets downloaded
CU+ Still no change from what is shown on my screen shot
Box office 0 assets downloaded 

 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
BoxOffice

Re: Catch up Plus


@ltshizane_DStv1 wrote:

Please try rebooting the decoder using the power cable and leave it to run for about 15 minutes and then check again.

 

I did the reboot and It resulted in a software update.

The update reset the CU vod status and currently it only show 1 asset downloaded.

I take it that it may take a day or two complete that propagation.

The CU + Vod status remained unchanged from what is shown on my screen shot.

This will probably also take a while before we know if it resolved the issue. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
BoxOffice

Re: Catch up Plus

Ok will give it a try 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Moderator

Re: Catch up Plus

Please try rebooting the decoder using the power cable and leave it to run for about 15 minutes and then check again.

BoxOffice

Re: Catch up Plus


@ltshizane_DStv1 wrote:

We also need to check that the software is up to date.

 

Can you also send pictures of the following:

  • Help > General Information > Information Central
  • Help > General Information > Loader Status. ~
  • Loader S.jpgInfo C.jpg

 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
BoxOffice

Re: Catch up Plus


@ltshizane_DStv1 wrote:

@Jan-Horn, Please provide us with the screenshot of the Catchup Plus VOD Status, also provide the screenshot of the Connectivity Checker.~

 

CU Plus 1.jpg20171213_061711.jpg


 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Moderator

Re: Catch up Plus

Thank you @Jan-Horn, got the one for VOD Status, will wait for the others.

BoxOffice

Re: Catch up Plus


@ltshizane_DStv1 wrote:

@Jan-Horn, Please provide us with the screenshot of the Catchup Plus VOD Status, also provide the screenshot of the Connectivity Checker.~

 

The screen shot for the CU+ vod status is available 3 posts back. It is the 3rd one from the top. 

I will get a screen shot of the connectivity checker and post it

 


 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Moderator

Re: Catch up Plus

We also need to check that the software is up to date.

 

Can you also send pictures of the following:

  • Help > General Information > Information Central
  • Help > General Information > Loader Status. ~