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Explora auto tune error

46 REPLIES 46

Re: Explora auto tune error

The auto tune problem was back again yesterday. I set a auto tune for the f1, carte blanche and the movie following carte blanche. The autotune for the f1(15h05) only occured at 19h00. The carte blanche(19h00) auto tune only occured at 20h05 and the movie autot tune (20h05) only happened after the movie finished at 22h35. Channels were 206 and 101

Moderator

Re: Explora auto tune error

That's great to hear @Charnea Smiley Very Happy

Doccie

Re: Explora auto tune error

Hi @Kagiso. Seems to be working again. Tested it last night and this morning.

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Re: Explora auto tune error

@GeoffD yip will watch everything first. This will be the second explora replacement 

 

@Kagiso_DStv1 thank you 

~EXPLORA 1~ ~EXPLORA 2a~
Red Carpet

Re: Explora auto tune error


@Kagiso_DStv1 wrote:

@JeanP, please have the decoder tested at a Multichoice agency or service centre https://selfservice.dstv.com/agencies . The decoder's software is up to date, this means that the decoder itself needs to be tested. 


@JeanP:

You know what is going to happen.  Regardless of whether the decoder is "faulty" or not, it will be replaced. So before you make that move, watch all the content you really want to watch on the decoder.

 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Moderator

Re: Explora auto tune error

@JeanP, please have the decoder tested at a Multichoice agency or service centre https://selfservice.dstv.com/agencies . The decoder's software is up to date, this means that the decoder itself needs to be tested. 

Doccie

Re: Explora auto tune error

I will do it today and let you know later or latest tomorrow morning if it fixed the problem.

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Re: Explora auto tune error

@Kagiso_DStv1 I did as you said did a factory reset. No change in the autotune department πŸ˜” 

~EXPLORA 1~ ~EXPLORA 2a~
Moderator

Re: Explora auto tune error

@JeanP and @Charnea, please do a reset to factory defaults without formatting the hard drive and then set new reminders to confirm. Note that this is a normal reset to factory default, do not format the HDD as it will clear everything (recording and Catch Up) and you'll need to start afresh.

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Re: Explora auto tune error

Explora 1 Decoder ser: 256015    model:25    Sc: 1011 478304

Software up to date   Libra2-1f35bb   D1.338 L3.4    Mw: ATLAS_1.39

~EXPLORA 1~ ~EXPLORA 2a~