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New Explora software updates

Nominee

Re: New software update(s) - Oct / Nov '18

This is a nonsense development, it neither was like this before (except straight after a reboot) nor is it acceptable software standards to make a user wait for a refresh or need to manually address that behind the scenes concern. Perhaps 30 years ago, not with today's tech.

 

Disgraceful. Show this to international colleagues MC, see how they react.

Highlighted
BoxOffice

Re: New software update(s) - Oct / Nov '18

A screen shot ofthe message Catch up.jpg

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
BoxOffice

Re: New software update(s) - Oct / Nov '18


@GeoffD wrote:

So, IF  the sw is written to be user friendly, instead of a blank screen, surely a message stating that a catalogue update is in progress would be better?

 The message could alsay please exit and try again in xx seconds.

That would be the answer, instead of leaving all concerned that the decoder is faulty or that the data has been lost.

 

I am not sure weather it is the same problem but that is exactly the message I have seen a couple  of times on the Explora 2A. I have also noted that usually happen when I access CU at around 15 minutes before the hour which matches the catalogue update time on the VOD Status. 

It is the same message you get when you try to access CU directly after a reboot.. We are updating,,,,,,

 

 


 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Red Carpet

Re: New software update(s) - Oct / Nov '18

So, IF  the sw is written to be user friendly, instead of a blank screen, a message stating that a catalogue update is in progress would be better?

 The message could also describe the best action such as "please exit and try again in xx seconds".

That would be the answer, instead of leaving all concerned that the decoder is faulty or that the data has been lost.

 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Moderator

Re: New software update(s) - Oct / Nov '18

@Optimist and @JeanPThe random disappearing of CU titles, this was addressed with Architectural Forum for some improvements. This happens when the user access CU while there’s a catalog update at the same time. The screen will go blank and show the generic CU message while processing the new acquired catalog.  The user will need to wait +-30 seconds for the process to complete. If the user doesn’t exit the screen while this is showing, it will not automatically refresh, thus re-launching of the CU screen will be required after 30 seconds at most. 

Trending

Re: New software update(s) - Oct / Nov '18

I had this problem several times this weekend. Really irritating  

~EXPLORA 1~ ~EXPLORA 2a~
Moderator

Re: New software update(s) - Oct / Nov '18

@Optimist - thanks for the info, checking on this. 

Nominee

Re: New software update(s) - Oct / Nov '18


@Grace_DStv1 wrote:

@Optimist- can you kindly give us more info on "the vanishing CU section" mentioned so we can share with the decoder operations team. 


Hi Grace,

 

It's the same bug as we've all mentioned before - trying to enter the whole CU section sometimes gives a message instead and is otherwise blank.

I haven't seen it for a few days, but had it again last time I was on the decoder.

Moderator

Re: New software update(s) - Oct / Nov '18

@Optimist - can you kindly give us more info on "the vanishing CU section" mentioned so we can share with the decoder operations team. 

Nominee

Re: New software update(s) - Oct / Nov '18

The above is not aimed at any specific grouping of people, but rather at any group who chooses to be narrow minded and self-centred enough to do wider damage in their unfortunate oversights.

 

The 3A... other threads say it all, another sub-reasonable development focused on negatives such as the worst factors of the economy and security "concerns", lacking too much re potential future growth. So IMO its timing now hardly matters with these software problems concerns.

 

No other problems experienced on L97, except the vanishing CU section (perhaps less frequently now).

Mars E02 on CU also doesn't trigger a presence in the You're-Watching list.