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New Explora software updates

BoxOffice

Re: New software update(s) - Oct / Nov '18

I've never gotten this error message before. If I press DStv button I get cu and box office no showmax, if I press showmax button I get attached image 

--Explora 1 & 2a--
Red Carpet

Re: New software update(s) - Oct / Nov '18

I experienced a very troubling software muddle this morning on L97. Hopefully it's a clue as to why the software has become so confused with the VOD services.

 

I was in the Showmax app, looking at Series \ Drama.

I changed my titles order from "Z-A" to "Recently Released".

This resulted in the DStv "You're-Watching" screen being displayed instead, with the Showmax title etc. still at the top of the screen.

 

I pressed the right arrow key to try move to the next section in the "Showmax" app, or wherever I was now... , and then found myself properly back in the Showmax app as if nothing had happened, with no further sign of any DStv items.

 

Extreme to say the least MC, and the only reason I've added more to the thread.

The dev. team are clearly capable of better given their reasonable Explora history, let's hope they'll be allowed what they need to get back there again now... this certainly ought to be the last straw.......

BoxOffice

Re: New software update(s) - Oct / Nov '18


@Grace_DStv1 wrote:

@Optimistand @JeanPThe random disappearing of CU titles, this was addressed with Architectural Forum for some improvements. This happens when the user access CU while there’s a catalog update at the same time. The screen will go blank and show the generic CU message while processing the new acquired catalog.  The user will need to wait +-30 seconds for the process to complete. If the user doesn’t exit the screen while this is showing, it will not automatically refresh, thus re-launching of the CU screen will be required after 30 seconds at most. 


@Grace_DStv1 - apologies but the architectural team is going to have to come up with a better explanation on this or admit that there is a problem. For 5 years this never happened (except after a reboot) and catalog updates were always taking place. Now there is not a day that goes by that I don't get this and there is no way I always happen to try CU at the time an update occurs. It pretty much happens EVERY time after CU hasn't been accessed for a while.

 

This only started happen a few software updates ago so clearly something was changed that causes this, and it wasn't a change for the better so it needs to be reversed. This is a bug and nothing else.

 

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Moderator

Re: New software update(s) - Oct / Nov '18

Welcome back @krugie Smiley Wink

BoxOffice

Re: New software update(s) - Oct / Nov '18

Also received L97 - apologies if mentioned/covered already as I am still catching up on threads after my holiday - and the final episode on Last Week Tonight With John Oliver (on CU+) has finally populated the series on my TV Shows You're Watching.

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Moderator

Re: New software update(s) - Oct / Nov '18

@Optimist, apologies for the misunderstanding. The fix mentioned yesterday was only for normal CU. The fix for CU+ is still in testing. We'll let you know if anything changes. 

Red Carpet

Re: New software update(s) - Oct / Nov '18


@Grace_DStv1 wrote:

@Optimist, first line support team has confirmed that the fix has been implemented for the "You're - Watching" list. The issue should be fixed. 


Nope. Now just tried it with watching Masterchef Australia ep. 28 on CU+ SD  - accessed from the Shows section, downloaded and started watching while downloading, did not populate.

I'm not available further for this either.

Red Carpet

Re: New software update(s) - Oct / Nov '18

@Grace_DStv1  - just tried starting Mars ep. 2 on CU again, this time it did populate the list.

 

--------------------

 


@Cya_DStv1 wrote:

If there are any anomalies with time, do notify us:-)...though we hope there won't be going forward;-)


It's happening again - no CU+ update (on L97) since yesterday 06:00.

Connectivity checker shows no problems.

Not available to discuss further.

Highlighted
Trending

Re: New software update(s) - Oct / Nov '18

"Fixed" permanently, or only until another unwanted human intervention?

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Moderator

Re: New software update(s) - Oct / Nov '18

@Optimist, first line support team has confirmed that the fix has been implemented for the "You're - Watching" list. The issue should be fixed.