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No communication from Primary Decoder E143-0

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21 REPLIES 21
New poster

Re: No communication from Primary Decoder E143-0

My extra view is giving error message E-143, please help, thanks

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Re: No communication from Primary Decoder E143-0

When you phone in to MC, ask for an XV specialist. Then you need to explain what you are trying to do. 

MC  need to completely break all links between your two decoders and the older PVR. 

After that make sure your Explora and Explora 3  are correctly paired as Primary and Secondary decoders under XV, but only after the PVR is definitely on a separate account, working and not showing that it is paired to any of your other two decoders.

The PVR must say "ready and inactive"  under its XV  setting screen and no reference to any of your two decoders. Your two decoders must not show any reference to the PVR.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
New poster

Re: No communication from Primary Decoder E143-0

Because PVR is used by my parents and we not staying at the same place. Explore 1 and explore 3 are in the same house. What should I do to remove this error message?

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Re: No communication from Primary Decoder E143-0

Why would you want a stand alone account for your PVR?

Both decoders are PVRs, and if connected as primary and secondary under XV, they by default would be on one account anyway?

The only time you can separate them is IF  The XV  combination is broken and both become individual stand alone decoders, which means each decoder must say for XV "ready but inactive" .

This is not a task a normal operator ever gets right and requires the intervention of an XV specialist.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
New poster

Re: No communication from Primary Decoder E143-0

Same problem. Started last week after making my other decoder a stand alone account. Explorer 1 is my primary decoder and explorer 3 is my secondary decoder. It was playing well all this time up until I called to make a new account for PVR. It’s been a week I’ve been calling but the error message is not going any where I am using a smart LNB. Your help will be highly appreciated. Thank you 

Viewer

Re: No communication from Primary Decoder E143-0

M also having the same e140 error what could be causing this? 

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Re: No communication from Primary Decoder E143-0

That is great news! Glad it worked for you!  Smiley LOL

 

 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Highlighted
Anime

Re: No communication from Primary Decoder E143-0

 Thanks for your support as i almost got frustrated about the whole thing but i tried what you suggested and  really worked for me.

HB cable was installed in the old way, which means removing the diplexer from behind the Explora 1, running the HB cable separately from the RF IN port on the Explora, to the 5 series decoder, and then using the Diplexer behind the 5 series decoder in reverse to allow injection the HB signal into the LNB port on the 5 series decoder. Meanwhile the whole cable was replaced with original Coaxial cable RG6U. Regardless of the distance which 30M from the primary. Now my extraview is ok.

 
 
 
 
 
 
Kindly supply enough details to help you; what is the other decoder, are the two decoders in the same room, what LNB do you have, etc.
Red Carpet

Re: No communication from Primary Decoder E143-0

Best option - call back the installer, he must do what he's been paid for.

 

Next option - wait for MC to supply basic needed info in stickies form... good luck with that one...

 

Third option - supply enough detail for us to help you; what is the other decoder, are the two decoders in the same room, what LNB do you have, etc.

 

New poster

Re: No communication from Primary Decoder E143-0

I'm also experiencing the same problem,the installer failed to connect the xtraview,I have the new hd decoder without a smartcard replacing the old one,my question is,where do I connect what on the duplexes?