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No communication from Primary Decoder E143-0

SOLVED
28 REPLIES 28
Moderator

Re: No communication from Primary Decoder E143-0

Hi Fazlin, 

 

Which decoder models are you using? Please check if the RF In/RF Out cable is tightly connected to both decoders. 

New poster

Re: No communication from Primary Decoder E143-0

Hi I need help my extra view is showing notification 143 it worked fine please tell me what can I do

Nominee

Re: No communication from Primary Decoder E143-0


@Subertha wrote:

My extra view is giving me error e,-143 please help me.


Hi @Subertha  , this isn't a MC customer touchpoint so best to contact the call centre (they're better than an agency).

 

The technical people that are sometimes here are private individuals, can only help if it's an installation problem that you want to tackle yourself - if so, post full details of your setup, and its history.

New poster

Re: No communication from Primary Decoder E143-0

My extra view is giving me error e,-143 please help me.

New poster

Re: No communication from Primary Decoder E143-0

No communication from primary decoder E-143-0 help please.

Red Carpet

Re: No communication from Primary Decoder E143-0

It is a fallacy to write off this error as ONLY caused by a cabling issue, although the cabling has to be correct also. IF the setup is incorrect at MC, the same error message is generated.

In my personal case, the decoders are right next to each other connected by a short HB cable with no intermediate connections at all. It took MC 2 weeks before they discovered the incorrect XV set up in their database.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
New poster

Re: No communication from Primary Decoder E143-0

New poster

Re: No communication from Primary Decoder E143-0

My extra view is giving error message E-143, please help, thanks

Red Carpet

Re: No communication from Primary Decoder E143-0

When you phone in to MC, ask for an XV specialist. Then you need to explain what you are trying to do. 

MC  need to completely break all links between your two decoders and the older PVR. 

After that make sure your Explora and Explora 3  are correctly paired as Primary and Secondary decoders under XV, but only after the PVR is definitely on a separate account, working and not showing that it is paired to any of your other two decoders.

The PVR must say "ready and inactive"  under its XV  setting screen and no reference to any of your two decoders. Your two decoders must not show any reference to the PVR.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
New poster

Re: No communication from Primary Decoder E143-0

Because PVR is used by my parents and we not staying at the same place. Explore 1 and explore 3 are in the same house. What should I do to remove this error message?