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Searching using own channel group

11 REPLIES
Red Carpet

Re: Searching using own channel group

The thing is, is MC really willing to hear our sensible requests??

 

Look at the poor performance online guide along with its excuse for a search engine for instance... how many years and it's still extremely full of...

[insert pic of smelly brown stuff here]

 

Sad.

Highlighted
BoxOffice

Re: Searching using own channel group

@krugie well said 

--Explora 1 & 2a--
BoxOffice

Re: Searching using own channel group

@Cya_DStv1  - I urge you to get the team together and do a couple of word searches on the EPG and see exactly how long it takes - as well as how much irrelevant information pops up. If I could do that same word search on a specific channel group (which might even consist of only 1 channel) the search will take a fraction of the time.

 

MC is constantly saying how they know that content discovery is a big problem - yet here we all come and tell you what is wanted and needed to make this easier and help us - but it just gets thrown back in our faces.

 

As an example, if I am only interested in searching for a specific word in documentaries, I can create a channel group with only the documentary channels and search only that channel group. Now I am forced to search through ALL channels, wait for 10 minutes for the results, and get pages and pages of results that are not in the least of interest to me.

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
New poster

Re: Searching using own channel group

Thank you, and all the other users who responded.

 

My usefulness for DSTV reduced with this change. This is partially because I struggle to find programs of interest on ShowMax, and also my viewing behaviour. As Catch-Up only keeps a recording for a limited time period, and I travel often, I end up missing things on Catch-Up. So I am dependent on recording movies/series to watch when I am able. Losing the refined search functionality has made this more difficult because 1) it takes longer to search and 2) the search provides such a long list of results that it has become a frustrating experience. Reverting back to searching using channel groups will be a big benefit. 

Doin' it 4 Tv

Re: Searching using own channel group

@Optimist Fair & valid points, in a perfect world it would be great to engage and elaborate further on collaborations to innovate and dare to offer alternatives. I will dig deeper and try to delve more onto the crux of that feedback, perhaps that can be for publishing.

Red Carpet

Re: Searching using own channel group

Firstly, thanks to @Cya_DStv1  for going to the trouble of getting this feedback for us.

 

@Cya_DStv1 wrote:

This option was part of the Advanced Options which was removed as per product's decision. One of the reasons for this...


Another of the reasons appears obvious, but @  MC - please correct me if I'm wrong.

It involves MC's usage of My Channels.

 

I applaud good business decisions, but not those that are too manipulative, especially if at too much cost to customers' service needs. Unfortunately this item, although started with fair intentions, would now appear to be the latter.

 

General knowledge suggests that MC first wanted to use My Channels to prevent people from getting confused by channels not meant for them. Good idea IMO.

 

Then came the new wave of economically-triggered decisions with their one-sided approach. I'm convinced this is yet another of them, and it's parallel to other manipulations - not only encourage customers to look beyond their narrow choices, but now force them to do so.

 

I've always said to MC that their best way to become liked again is to put customers first, but they do the opposite more and more so customers at best only tolerate them...

 

Done.

Red Carpet

Re: Searching using own channel group

We heard that before, does not make sense to us or change our concerns.

 

The survey's results are clearly not accurate, maybe that very, very useful old function is just not widely understood. MC need to put common sense over and above any survey segment results.

 

For instance, if searching for movies now about half the results are African Magic etc. channels related which is about as far removed from my demographic interests (and those of most Forumites) as you can get, and which makes such searches a very, very tedious task !

And I'm sure those that are into such channels would often feel similar about also unfortunately getting the results we favour.

 

You truly seem to have lost the ability to think clearly MC.

 

BTW, if the channel group currently selected is made the default then many who aren't familiar with some of MC's strange menus would manage anyway.

Doin' it 4 Tv

Re: Searching using own channel group

This option was part of the Advanced Options which was removed as per product's decision. One of the reasons for this was lack of this feature's use when conducting customer surveys. 

Red Carpet

Re: Searching using own channel group

A lot of complaints about this MC... :-(

BoxOffice

Re: Searching using own channel group

Yes, as mentioned, this has been brought up several times - recently again by myself as well - and there was no response or even acknowledgement from MC.

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).