Hi @SAMitchell, please PM us your smartcard number. The team is actively working on a solution and plan deployment some time during the week.
I have had the same error for about 3 weeks now.
How do I go about getting it sorted?
What model decoder are you using and the software version it is currently on?
@DaveHendry, please PM me your smartcard number.
@Nontsiki_DStv1 - PM sent.
Octo-LNB to 24-1z/5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora 2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
@DaveHendry, they may not be able to determine the version from that, although the date is a clue.
Where to find the version is not made simple.
Go to: Help \ General Information \ Loader Status
In the default "Loader Details" section you'll find yourself in,
see "Load ver/var" at the top right of the page.