Onyediala Uchechukwu email@example.com
Compact extra view
Saying not available in my region for a week now
It's easy enough to state it's an individual issue. Mods using PM's lead to people suspecting the company has something to hide, and that has been proven to be the case too often.
Only private info like an email address needs to be private, but even a smartcard or account number should be safe enough.
Not something I'm interested in debating, thanks for your considerations.
Granted, but as per @SAMitchell's post and ones similar where other concerns are raised, they have to be on the PM in them being addressed.
It is necessary for all on a forum to learn what can be done with errors, so IMO a PM is the wrong way to communicate that.
Others certainly agree, we've seen many post what was said in PM's.
@SAMitchell Next time you have an issue, just PM me and will do my best to get you sorted.
Morning all, so I did restore the Decoder back to factory settings and it has worked.
Many thanks for the feedback.
Hopefully the issue does not return, and I can keep on enjoying the Catch Up and Box Office Services. I am still unimpressed that it took a month to resolve the issue, but such is life.
Take care and have a good day.
@Cya_DStv1, sure I do understand the need for companies to keep some things private. Thanks for the feedback you could give.
Indeed @Optimist, just that with certain things, we cannot say hence we would resort to "above the surface" fixes. However as you have said, and also as we can confirm, the issue is being worked on for a more permanent fix.
We are afraid that we will advise on steps that can sort out the issue but will lose all scheduled recordings. Try to reset to factory default without formatting and let us know how it goes.
All we are saying is that MC falls back to the reset to factory defaults too quickly as a solution or as a work around when a simple rescan of all networks, a normal reboot or a hard reboot may work just as well to clear up any issues on the decoder.
Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM