Perhaps that could be traced to the previous software update we deployed. Please also confirm if your HD PVR is also affected other than your Explora 2.
Hi there we have the same issue - SMARTCARD # 1046 1060 849 and SOFTWARE VERSION Athena 3-a00f60 D220.127.116.11L:35 Firmware 4.1_RC2-EA2 C.A SW 3.21.0 please advise - email@example.com
I took my decoder to the DSTV office in Somerset West and it had the same problem with the regions as at home. Swopped it out for a recon unit and the problem is solved.
Hi @SAMitchell, please PM us your smartcard number. The team is actively working on a solution and plan deployment some time during the week.
I have had the same error for about 3 weeks now.
How do I go about getting it sorted?
What model decoder are you using and the software version it is currently on?