So I have paid for the full premium, for the past month and I have had no access to Catch Up or Box Office. Will you be reimbursing me? I have called Customer care twice and requested help on this platform, with no concrete answers to when and how you plan on fixing this problem.
Whats the real story here?
Ame problem since Thursday tried everything. Atill not working.. im highly annoid.
I havent had box office or vatch up working since Thursday same iasue this ia driving me crazy. Tried everything. Phones about 5 times... anoid and irritated...
Hi @Theuns, our technicians are working on this, we will let you know once we have a fix.~
I have exactly the same problem which I reported on the helpline on 24 August and again a few days ago but all I get in return is false promises that they will fix it and that they will call me back - which never happens. Think I should rather report it on Heloo Peter. Really poor service but yet I have to pay the full premium.
I have exactly the same problem which I reported on 24 August and again a few days ago. All I get is false promises that they will fix it and that they will phone me back- so still not resolved. Maybe I should report this on Hello Peter.
Perhaps that could be traced to the previous software update we deployed. Please also confirm if your HD PVR is also affected other than your Explora 2.