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Box office and catchup give error message that not available in your country or region

SOLVED
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Re: Box office and catchup give error message that not available in your country or region

Dear DSTV.

 

So I have paid for the full premium, for the past month and I have had no access to Catch Up or Box Office. Will you be reimbursing me? I have called Customer care twice and requested help on this platform, with no concrete answers to when and how you plan on fixing this problem.

 

Whats the real story here? 

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Re: Box office and catchup give error message that not available in your country or region

Ame problem since Thursday tried everything. Atill not working.. im highly annoid.

New poster

Re: Box office and catchup give error message that not available in your country or region

I havent had box office or vatch up working since Thursday same iasue this ia driving me crazy. Tried everything. Phones about 5 times... anoid and irritated... 

Moderator

Re: Box office and catchup give error message that not available in your country or region

Hi @Theuns, our technicians are working on this, we will let you know once we have a fix.~ 

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Re: Box office and catchup give error message that not available in your country or region

I have exactly the same problem which I reported on the helpline on 24 August and again a few days ago but all I get in return is false promises that they will fix it and that they will call me back - which never happens. Think I should rather report it on Heloo Peter. Really poor service but yet I have to pay the full premium.

New poster

Re: Box office and catchup give error message that not available in your country or region

I have exactly the same problem which I reported on 24 August and again a few days ago. All I get is false promises that they will fix it and that they will phone me back- so still not resolved. Maybe I should report this on Hello Peter.

Doin' it 4 Tv

Re: Box office and catchup give error message that not available in your country or region

Perhaps that could be traced to the previous software update we deployed. Please also confirm if your HD PVR is also affected other than your Explora 2.

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Re: Box office and catchup give error message that not available in your country or region

Umm about one to two weeks back perhaps three? Not sure

Doin' it 4 Tv

Re: Box office and catchup give error message that not available in your country or region

@alessandro Can you confirm on when the issue started.

New poster

Re: Box office and catchup give error message that not available in your country or region

Sorry I forgot to include Loader Verson 5 and ver / var 35/2