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Box office and catchup give error message that not available in your country or region

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Re: Box office and catchup give error message that not available in your country or region

I havent had box office or vatch up working since Thursday same iasue this ia driving me crazy. Tried everything. Phones about 5 times... anoid and irritated... 

Moderator

Re: Box office and catchup give error message that not available in your country or region

Hi @Theuns, our technicians are working on this, we will let you know once we have a fix.~ 

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Re: Box office and catchup give error message that not available in your country or region

I have exactly the same problem which I reported on the helpline on 24 August and again a few days ago but all I get in return is false promises that they will fix it and that they will call me back - which never happens. Think I should rather report it on Heloo Peter. Really poor service but yet I have to pay the full premium.

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Re: Box office and catchup give error message that not available in your country or region

I have exactly the same problem which I reported on 24 August and again a few days ago. All I get is false promises that they will fix it and that they will phone me back- so still not resolved. Maybe I should report this on Hello Peter.

Doin' it 4 Tv

Re: Box office and catchup give error message that not available in your country or region

Perhaps that could be traced to the previous software update we deployed. Please also confirm if your HD PVR is also affected other than your Explora 2.

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Re: Box office and catchup give error message that not available in your country or region

Umm about one to two weeks back perhaps three? Not sure

Doin' it 4 Tv

Re: Box office and catchup give error message that not available in your country or region

@alessandro Can you confirm on when the issue started.

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Re: Box office and catchup give error message that not available in your country or region

Sorry I forgot to include Loader Verson 5 and ver / var 35/2 

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Re: Box office and catchup give error message that not available in your country or region

Hi there we have the same issue - SMARTCARD # 1046 1060  849 and SOFTWARE VERSION Athena 3-a00f60 D1.101.2.6L:35 Firmware 4.1_RC2-EA2  C.A SW 3.21.0 please advise - alex.vignazia@gmail.com

Re: Box office and catchup give error message that not available in your country or region

Hi All,

 

I took my decoder to the DSTV office in Somerset West and it had the same problem with the regions as at home. Swopped it out for a recon unit and the problem is solved.