Hi there we have the same issue - SMARTCARD # 1046 1060 849 and SOFTWARE VERSION Athena 3-a00f60 D220.127.116.11L:35 Firmware 4.1_RC2-EA2 C.A SW 3.21.0 please advise - firstname.lastname@example.org
I took my decoder to the DSTV office in Somerset West and it had the same problem with the regions as at home. Swopped it out for a recon unit and the problem is solved.
Hi @SAMitchell, please PM us your smartcard number. The team is actively working on a solution and plan deployment some time during the week.
I have had the same error for about 3 weeks now.
How do I go about getting it sorted?
What model decoder are you using and the software version it is currently on?
@DaveHendry, please PM me your smartcard number.
@Nontsiki_DStv1 - PM sent.
Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).