So this is now a customer touchpoint @Julia_DStv1 ? It's certainly not a casual type of service request that MC are now helping with here...
Glad to hear it then :-)
BTW, "DM" is not the term used for forums, here it's called "PM" (Private Messages).
This forum isn't considered a customer touchpoint by MC, believe it or not, so help is basic if even offered and therefore your best bet is to get the call centre or a service centre to help you (not an agency).
If you can't get anywhere insist on a supervisor.
@Grace_DStv1 - maybe the powers that be can consider a short explanation that must be read by people registering here. This is the last time I'm willing to help a newbie waiting in vein for MC's help, and the Mods don't reply enough, nor quickly when they do.
I have premium subscription but the Box office says "box office is not available in your region" - we have reset the decoder, removed the smart card but still after 4 days this message remains. Please help?