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Comprehensive list of Error Codes

3 REPLIES
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BoxOffice

Re: Comprehensive list of Error Codes

Is this displayed on the front panel?

If so the full error is HDCP is not supported.

It mostly means nothing and occurs when a decoder is disconnected from a TV connected via HDMI.

 Typically bit is displayed when you have two HDMI devices connected to the same TV and you switch between the devices.

When you re connect the decoder, the error message will dissapear after a few seconds.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Viewer

Re: Comprehensive list of Error Codes

Please help I have this error P15 / CP1/ DCP

BoxOffice

Re: Comprehensive list of Error Codes

E41Error Dot (red)DSD 660Service currently not availableParent Control BlockRe-assign Parent Block
Reset Parental Level
 
E42Error Dot (red)ALLParental Control PIN BlockedAccess blocked by Parental ControlRe-assign Parent Block
Rest Parental Level
Send E42 + SC number to 32472
Incorrect PIN entered more than 5 times
E43E43Surfer 3 DSD'sNot Allowed in this Country   
E44  No PG status is available
The PG status for this channel is not available
Parental Control has been activatedEnter your Parental Control PIN to clear 
E45Error Dot (red)DSD 660
Surfer 3 DSD's
Service not allowed
Service not authorised
No incoming signal
Attempt to tune to a blcked trasnport stream
Check Installation
Check Settings
Remove SC, scan all networks, re-insert SC
Contact MC
 
E46Error Dot (red)DSD 660Reading Service Information   
E47Error Dot (red)DSD 660No Sound Track AvailableLanguage option not availableSelect an available Sound Track 
E48E48 There is no signal The smartcard is not receiving a signal.This may be due to bad weather or a faulty connection in the installation.Verify no bad weather is affecting signal and verify install.
Can clear on self service
 
E49Error Dot (red)DSD 660LNB OverloadInstallation FaultyCheck Installation
Check Settings
Contact Installer
 
E50Error Dot (red)DSD 660
Surfer 3 DSD's
No Service Available Check Installation
Check Settings
Remove SC, scan all networks, re-insert SC
Check s/ware vesrion
Contact MC
No services available No Channels exist in the package you have selected. Please select another package.
E53Error Dot (red)DSD 660Incorrect Pin   
E54Error Dot (red)DSD 660IPPV Okay  Unkown what IPPV stand for
E55Error Dot (red)DSD 660No event information found   
E56Error Dot (red)DSD 660CAM not compatible   
E64Error Dot (red)DSD 660Invalid tuning parameters   
E70 DV (TV2)Services not available on TV2On an interactive channel
Interactive channels not available on TV2
Change to normal channel
Use TV1 for access to interactive services
 
E71 DV (TV2)Song and Title Information not available on TV2DSD is on DMX bouquet, not available on TV2Move to Tv1Song title and Artist information cannot be viewed on the secondary viewing environment. If you really need to know the information, please use your primary viewing environment
E72 DV (TV2)Rescan in progressDecoder in scanning modewait for decoder to complete scan 
E73 DV (TV2)TVLINK OverloadTVLINK not connected properlyCheck complete install
Enable TVLINK in advanced menu option
 
E74  LNB 1 OverloadInsallation problem or LNB failureCheck complete installCall in an installer if you realy must
E75 DV (TV2)LNB 2 OverloadInsallation problem or LNB failureCheck complete installCall in an installer if you realy must
E76 DV (TV2)TV2 Disabled
Checking SC
DV not activated
s/w problem
Contact MC to check servive activation
s/w problem error should clear after a few seconds
 
E80E80 Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC
Contact MC to
re-authorise service if a new activation
cards cannot be moved between decoders
messages should clear after a maximum of 2 minutes
E101E101     
E102E102-29HD PVRsThis function cannot be performed without a valid subscription.  Attempted PVR access without such option on a HD PVR
E107E107-4 Decoder and SC not paired
SC can only be paired once
Contact MC
Appears when SC is inserted into a decoder to which it is not pairedContact MC to
re-authorise service if a new activation
cards cannot be moved between decoders
 
E108E108     
E120E120-4 Smartcard SynchronisationLoss of Time dependant information and synchronisation information.
Loss of data streamed from the Head End
Wait 5 -10 seconds, in normal conditions decoder, should recover and error should clear - DO NOTHING.
If it does not, it is very unlikely to be a decoder or SC problem, but a central problem at the Head End.
Premium smartcard time-dependent functionality. Delivery of this time/date information is repeated @ specific time intervals. When the decoder has been switched off for a while (or even just rebooted), this time/date information between the smartcard and the actual broadcast goes out of synch, forcing the Premium smartcard to re-acquire this info for it to start working again. That is when the decoder starts displaying the E120-4 error message on the TV screen. Message should only display for 5 to 10 seconds, UNLESS the information from MC is interrupted/not being broadcast.
E133E133    Seen sometimes but detailes not available
E143E143-4 Home gateway HNA expiredA transmission error from MC
XtraView settings being incorrect on either or both the decoders
This could have happened after a power cut or if the decoder(s) were switched off at the power source."
OR after a s/w upgrade on either of the decoders
 
E144E144-4 Your decoder or smartcard has not been correctly set up on MC's side
Wrong Home Network
On some decoders, a failure during a s/w upgrade may trigger these error messagesEnsure your install is correct and that ALL cables are correctly connected. If a s/w upgrade was in progress, then redo the upgrade.Some Installs with HD PVR 2Ps only connected with one input cable will tend to cause a froced upgrade to fail, which then gives this error.
E155  Service will be suspended due to non -paymentNon-payment by due date ( in advance)pay your dues!error description incomplete and may not be accurate
BoxOffice

Comprehensive list of Error Codes

(Also compiled by @GeoffD )

 

If need be, use the slider-bar at the bottom of each post to see further.

 

Error Code/
Indicator
Error Code
Variants
DecodersMessageCausesRemediesNotes
3 flashing dashes + Error red dot DSD 660Picture Break Up
NO SIGNAL
SEARCHING FOR SIGNAL AT xx xxx MHz
Bad Weather
Faulty Install
No Signal from Head End
Wait until weather improves
Check Install
Phone MC
 
0b80   Hard drive failure.Reformat HDD
Take in for swop out or repair
 
HDCP IS.... HD PVRsHDCP is not supportedTV settings incorrect or HDMI cable problemCheck settings and HDMI cable connection 
       
       
       
       
E00   Service not scrambled (Free To Air)  
E01      
E02  No Box Office titles foundDown load still in Progress
Faulty tuner
Wait for 48 hours to allow downloads
Verify install
 
E03Error Dot (red)DSD 660CA Module failureCAM is faulty
SC read error
Take decoder to MC
Remove and re-insert SC
 
E03 PVRsBox Office not available in your country   
E04  No Box Office titles foundDown load still in Progress
Faulty tuner
Wait for 48 hours to allow downloads
Verify install
 
E04Error Dot (red)DSD 660
Surfer 3 DSD's
Insert Smart CardSC is missing
SC read error
Re-insert SC
Call MC
Take decoder to MC
 
E05Error Dot (red)DSD 660
Surfer 3 DSD's
Unknown cardWrong SC
SC read error
Re-insert SC, Insert Correct SC
Call MC
Take decoder to MC
 
E06Error Dot (red)DSD 660
Surfer 3 DSD's
Smart Card failureDamaged /Expired SC
Card not insterted properly
Communication error between SC and CAM
Re-insert SC
Replace SC
Take decoder to MC
 
E07Error Dot (red)DSD 660
Surfer 3 DSD's
Checking Smart CardCard Check in ProgressRe-insert SC, reboot decoder after 30 seconds
Take decoder to MC
Normally The error should clear after 30 seconds
E08Error Dot (red)DSD 660CA Module failure
SC could not be authenticated
CAM is faulty
SC read error
Take decoder to MC
Remove and re-insert SC
 
E09Error Dot (red)DSD 660CA EEPROM ErrorSC is FaultyTake decoder to MC
Remove and re-insert SC
 
E11Error Dot (red)DSD 660Updating EEPROMCard Check in ProgressRe-insert SC
Take decoder to MC
Normally The error should clear after 60 seconds
E12Error Dot (red)DSD 660CA Module failureCAM is faulty
SC read error
Take decoder to MC
Remove and re-insert SC
CA module fails to detect Sc properly, Remove and re-insert SC works but it is better NOT to remove and insert a SC when decoder is ON.
E13Error Dot (red)DSD 660CA Module failureCAM is faulty
SC read error
Take decoder to MC
Remove and re-insert SC
CA module fails to detect Sc properly, Remove and re-insert SC works but it is better NOT to remove and insert a SC when decoder is ON.
E14Error Dot (red)DSD 660Service is currently scrambledTransmission ProblemWait for transmission to resume 
E15Error Dot (red)DSD 660Smart Card failureDamaged SCReplace SC
Take decoder to MC
 
E16Error Dot (red)DSD 660
Surfer 3 DSD's
Service is currently scrambledAccess to service is deniedContact MC
Verify service, re-authorise SC, deactivate, re-activate, reset SC
Check Bouquet Selection, SC faulty
may be because of an outstanding payment, check for mail messages
E17Error Dot (red)DSD 660
Surfer 3 DSD's
Service is currently scrambled
Smart Card Marriage Conflict
Access to service is deniedContact MC
Verify service, re-authorise SC, deactivate, re-activate, reset SC
Check Bouquet Selection, SC faulty
SMS "E17 + Smartcard Number" to 32472
 
E18Error Dot (red)DSD 660Unkown cardWrong SC
SC read error
Re-insert SC, Insert Correct SC
Call MC
Take decoder to MC
 
E19Error Dot (red)
E19-4
DSD 660
ALL
Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC 
E20Error Dot (Red)DSD 660Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC 
E21Error Dot (red)DSD 660Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC 
E24Error Dot (red)DSD 660Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC 
E25Error Dot (red)DSD 660Event already purchasedattempted to purchase same event twice A service never implemented as far as I am aware
E26Error Dot (red)DSD 660Event for SaleSpecial of the Day 
E27Error Dot (red)DSD 660No Further Purchases PossibleEvent Limit ReachedContact MC
E28Error Dot (red)DSD 660Credit Limit ReachedCredits ExhaustedContact MC to add credits
E29  Service is currently descrambled   
E30Error Dot (red)DSD 660
Surfer 3 DSD's
Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC
Contact MC to
re-authorise service if a new activation
cards cannot be moved between decoders
messages should clear after a maximum of 2 minutes
E31Error Dot (red)DSD 660Service is currently scrambled
Your account has been suspended
Access to service is denied
Using card in a decoder to which it is not paired
Contact MC 
E32Error Dot (red)DSD 660Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC 
E34Error Dot (red)DSD 660Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MC 
E35Error Dot (red)DSD 660Service is currently scrambled
Your account has been suspended
Access to service is deniedContact MCSC not valid for this country or network
E37Error Dot (red)DSD 660
Surfer 3 DSD's
Service Unkown
Reserved for future use
System ErrorDSTV playing out wrong information
Check Bouquet selection
Contact MC
May have selected an invalid channel number
E38Error Dot (red)DSD 660
Surfer 3 DSD's
Service is currently not running
Program Map Table not available
Service unavailable at this timeConsult EPG/TV Guide
Re-scan DSD, reboot DSD
 
E39Error Dot (red)DSD 660Locating ServiceThe decoder is busyWait 
E40Error Dot (red)DSD 660DSD Memory FullSystem ErrorContact MC